Rock Solid Internet to VTX1 Internet Transition FAQ

We understand you may have questions about transitioning from Rock Solid Internet to VTX1 Internet. Below are some frequently asked questions to help guide you through the change:

1. Why is Rock Solid Internet rebranding to VTX1 Internet?

Rock Solid Internet was acquired by VTX1 Internet in 2019. While you may have already noticed a combined logo, this transition allows us to streamline our services and operations under one unified brand.

2. When will the transition be complete?

The transition process will begin immediately and is expected to be fully completed by the end of June 2025.

3. Will my internet service be affected during this transition?

No, your service will remain uninterrupted. You will continue to receive the same reliable and high-quality service you’ve come to expect.

4. Will my internet plan or pricing change?

No, your current internet plan and pricing will remain the same. If there are any changes in the future, we will notify you well in advance.

5. Will my account information change?

No, your account details, login information, and billing details will remain the same. You will just notice the new VTX1 Internet branding on your bills and account portal.

6. Do I need to update my payment information?

No, you do not need to make any changes to your payment information. Payments will automatically transfer to VTX1 Internet without any disruption.

7. Will I need to change my router or equipment?

No, your current equipment will continue to work as usual. If any upgrades or changes are required in the future, we will contact you directly.

8. Will customer support remain the same?

Yes, you will continue to receive support from the same local team you’ve always relied on. Our phone number and customer service hours will remain unchanged.

9. Will my email address change if it’s tied to Rock Solid Internet?

No, any existing email addresses associated with Rock Solid Internet will remain active. We will notify you if any updates are required.

10. What changes can I expect to see?

The most noticeable changes will be:

· New VTX1 Internet branding and logo on bills, emails, and the website.

· Updated customer communications reflecting the VTX1 Internet name.

· Potential future service upgrades and expanded coverage areas as part of VTX1 Internet’s ongoing commitment to better service.

11. Where can I go for more information or updates?

For more information, contact our customer service team at 210-568-3636.

Thank you for being a valued customer. We’re excited to continue providing you with the same great service, now as VTX1 Internet!